VENULOG is a simplified joint stock company (société par actions simplifiée) registered in the Pontoise Trade and Companies Register under number 940 904 246.
Its registered office is located at 12 Avenue du Noyer à la Malice, 95380 Louvres, France.
VENULOG publishes a digital module intended for event organizers, the purpose of which is to put a Customer/User participating in the said event in contact with
a Carrier.
The digital module is hosted by OVH, 2 rue Kellermann 59100 Roubaix, France.
The Publishing Director is Thierry SALAH
These Terms of Use aim to govern the contractual relationship between VENULOG and any Client/User who places an Order through the Module.
They are accessible at any time from the Module and will prevail, where applicable, over any other version or conflicting document, including any other general or
specific terms issued by the Client/User.
In case of specific conditions agreed with the Client/User, and in the absence of such conditions, the Terms of Use continue to apply.
The Client/User is subject to the terms and conditions in effect at the time of the Order.
The validation of the Order by the Client/User constitutes acceptance without restriction or reservation of the Terms of Use in effect at the time of the said Order.
Unless proven otherwise, the data recorded in the VENULOG computer system constitutes proof of all transactions concluded with the Client.
Registration is carried out prior to any Order on the Module.
To register, the individual Customer/User must complete the following fields:
Professional Customers/Users must also fill in the following fields:
The Customer/User undertakes to provide VENULOG with complete and accurate information and to keep it up to date. Inaccurate information may lead to
suspension or even deletion of the Customer/User's account.
The Client/User selects, via the platform, the Carrier they wish to entrust with their shipment.
The Client/User specifies:
The contractual information is presented in French and is confirmed at the latest when the Client/User validates the Order.
An Order is officially recorded on the Module when the Client/User:
By checking the appropriate boxes and validating their Order.
In accordance with Article 1127-2 of the French Civil Code, the Client/User has the opportunity to verify the details of their Order, its total price, and correct any
potential errors before confirming their acceptance. This validation implies full acceptance of these General Terms of Use and constitutes proof of the distance
contract concluded between the Client/User and VENULOG.
It is the responsibility of the Client/User to check the accuracy of the Order and immediately report any errors.
The Order will only be considered final after VENULOG has sent confirmation of acceptance of the Order to the Client/User by email and once full payment has
been received by the Carrier.
The confirmation email sent by VENULOG includes:
5.1. Prices are set at the sole discretion of the Carrier selected by the Client/User. Prices are calculated based on the information provided by the Client/User,
taking into account, in particular, the services to be performed, the nature, weight, and volume of the goods to be transported, the selected options, and the
routes to be taken. Price quotations are issued according to the exchange rates in effect at the time the quotations are provided.
5.2. Prices may be revised at the discretion of the selected Carrier:
5.2.1. In case of inaccuracies in the order placed by the Client/User, namely in the event of:
5.2.2. Any goods subject to specific regulations requiring special administrative processing may be subject to additional charges.
5.3. An invoice will be issued by the Carrier and sent directly to the Client/User.
After collecting the information provided by the Client/User when placing the order, VENULOG transmits the information directly to the Carrier for order
processing via the Module.
VENULOG does not in any way intervene in the transport service, which is directly entrusted to the Carrier selected by the Client/User.
The Client/User is required to provide the information requested by the Carrier in its General Terms and Conditions of Sale at the time of the Order.
The Client/User is also required to pay the transport fee determined by the Carrier through online payment.
VENULOG’s liability can only be engaged in relation to the operation of the Module.
VENULOG does not intervene in the transport service, which is entrusted to the Carrier selected by the Client/User via the Module. Therefore, VENULOG
cannot be held liable for any damage to the goods and/or delays in delivery.
VENULOG is liable only in the event of proven fault directly related to the damage claimed by the Client/User of the Module.
The burden of proof of fault lies with the Client/User.
VENULOG’s liability for any direct or indirect material/immaterial damage (in connection with the service performed) is limited to the price of the service as
invoiced by the Carrier directly to the Client/User.
The Client/User, whether an individual or a professional, accepts this limitation of liability.
VENULOG is remunerated through agreements concluded with each Carrier listed on the Module.
The remuneration terms of VENULOG are not the concern of the Client/User.
Given the nature of the Services provided, Orders placed by the Customer/User do not benefit from the right of withdrawal.
The contract is therefore definitively concluded as soon as the Order is placed by the Customer in accordance with the terms and conditions specified in these
General Terms and Conditions of Use.
The Module is the property of VENULOG and is protected by French and international laws relating to intellectual property.
The provision of the Module shall not be interpreted as a transfer, within the meaning of the French Intellectual Property Code, of any intellectual property rights
to the benefit of the Client.
Any full or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.
The Client/User is strictly prohibited from any representation and/or reproduction and/or distribution and/or exploitation, whether partial or total, of the Module
as well as the software, animations, texts, videos, graphics, and more generally the overall structure of the Application, without the express, written and prior
authorization of VENULOG, which may be subject to financial compensation.
The Client/User may unsubscribe from the Module and close their client account at any time.
VENULOG may delete a Client/User account in the following cases:
In any case, the deletion of the Client/User account will result in the immediate payment of all amounts due to VENULOG.
13.1 Applicable law
French law will be the sole applicable law to these terms and conditions of use.
These terms and conditions of use are written in French. In the event that they are translated into one or more foreign languages, only the French text shall
prevail in case of dispute.
13.2 Dispute between VENULOG and the professional client/user
Any disputes arising from this contract and the agreements derived from it between VENULOG and a professional client/user, regarding their validity,
interpretation, execution, resolution, and consequences, will be submitted to the commercial court located in the jurisdiction of VENULOG's registered office,
even in the case of multiple defendants or third-party claims.
13.3 Dispute between VENULOG and the individual client/user
Any disputes arising from operations concluded under these terms and conditions of use, concerning their validity, interpretation, execution, termination,
consequences, and aftermath, will be submitted to the competent courts under common law rules.
The individual client is informed that they may, in any case, resort to conventional mediation, notably with the Commission for Consumer Mediation (Article L
612-1 of the French Consumer Code), or any alternative dispute resolution method (such as conciliation) in the event of a dispute.
The company VENULOG undertakes, with regard to the collection and processing and communication of your personal data (“Personal Data”), to comply with the regulations applicable to the processing of said data and in particular Law 78-17 of January 6, 1978 as amended (“Informatique et Libertés”) and European Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“RGPD”)
1 - DEFINITIONS
Personal data: means any information relating to an identified natural person or a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity
RGPD: refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
2 - DATA CONTROLLER
VENULOG, a simplified joint stock company, registered in the Pontoise Trade and Companies Register under number 940 904 246, is the entity responsible for processing Personal Data collected from the Module.
If you have any questions or require further information about this Privacy Policy and/or the collection or protection of your Personal Data, please contact us:
By telephone at the following number: 0680822815
By e-mail at the following address: hello@venulog.com
By post at the following address: 12 AVENUE DU NOYER A LA MALICE, 95380 LOUVRES
3 - DATA COLLECTED
Connection and browsing data
When you consult the Module, VENULOG records your IP address as well as data relating to events linked to the mobile device you are using.
Customer data
If you wish to place an Order, you must register on the Module in accordance with the terms and conditions of use.
On this occasion, VENULOG will necessarily collect the following Personal Data:
Email
First and last name
Telephone number
Data collected when placing an Order
When you place an Order via the Module, VENULOG necessarily collects the following Data:
Address
When paying for a Service, VENULOG also collects financial data relating to your bank account and credit card.
4 - USE OF DATA
In accordance with the RGPD, VENULOG only collects or processes your Personal Data insofar as such processing meets at least one of the following conditions:
This processing is necessary for the operation of the Module, the improvement of services and the maintenance of a secure environment ;
This processing is necessary to comply with the various legal obligations to which VENULOG is subject;
This processing is necessary to protect VENULOG's legitimate interests;
You have consented to this processing for the following purposes:
Access, operation and use of the Module;
Managing your Orders;
Operation of the payment service;
Verification, identification and authentication of the data you send us;
To verify your identity;
To send you commercial and advertising information, whether personalized or not;
Data analysis, audit and identification of usage trends;
To carry out marketing and statistical analyses;
Controlling and preventing fraud and malware, and managing security incidents;
Management of any disputes.
5 - DATA RETENTION PERIOD
VENULOG only retains and stores your Data for as long as is strictly necessary for the purposes defined in article 4 of this Privacy Policy.
6 - SHARING DATA WITH THIRD PARTIES
Your Data may be shared with third parties, in particular Carriers to provide and/or maintain the Module and our services, it being specified that our service providers will only have limited access to Data strictly necessary for the performance of their services.
In any event, VENULOG undertakes to verify that all of its service providers scrupulously comply with the RGPD, requiring the latter to provide sufficient guarantees demonstrating that the applicable technical and organizational security measures for the protection of personal data have been taken.
Your Personal Data may also be shared in the following cases:
When you authorize a third-party website to access your Data;
When you use the payment service;
If required by law, VENULOG may transmit your Data in order to pursue claims against it and to comply with administrative and legal proceedings;
In the event of a merger, acquisition, sale of assets or receivership, VENULOG may be required to sell or share all or part of its assets, including Personal Data.
7 - SECURITY AND CONFIDENTIALITY OF YOUR DATA
VENULOG guarantees to implement organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access.
Despite all these measures, we would like to draw your attention to the fact that the Internet is not a completely secure environment, such that it cannot
guarantee you 100% security in the transmission and storage of your data Also, in accordance with Article 33 of the RGPD, we undertake to notify the CNIL, as
soon as possible, of any data breach likely to give rise to a risk to the rights and freedoms of natural persons.
For any details relating to the organizational, technical, software and physical measures that VENULOG has put in place to ensure the security and confidentiality
of your data, you can contact us at the following address: 12 AVENUE DU NOYER A LA MALICE, 95380 LOUVRES.
8 - EXERCISING YOUR RIGHTS
In application of the regulations applicable to personal data, you have the following rights:
A right of access to your personal data;
A right of rectification, to request the updating of inaccurate information concerning you;
A right of opposition, to refuse the use of your personal data;
A right to erasure, to request the deletion of your personal data;
A right to limit the processing of your data;
A right to data portability.
To exercise these rights, please contact us at the following address: 2 AVENUE DU NOYER A LA MALICE, 95380 LOUVRES For security reasons and to avoid any fraudulent request, this request must be accompanied by proof of identity.
9 - UPDATING OF THIS PRIVACY POLICY
VENULOG reserves the right to modify this Privacy Policy at any time.
If a modification is made, VENULOG undertakes to publish the new version on the Site, and to inform you by e-mail.
If you do not agree with the new wording of the Privacy Policy, you may request the deletion of all your Personal Data.
